![]() ![]() This nonsense is basically them thumbing their noses at customers and essentially saying well since your so stupid we will just prevent you from any function aside from picking a name and password, which hey we will also do for you The app spectrum provides is so darn glitchy that half the time it says it can't even see that my router is online, plus the app is just slow loading its an awful app. If spectrum was doing this junk supposedly for us idiots they could have made it to where the page was locked out until we read and consented to a terms page saying we absolve spectrum of responsibility if we change a setting and mess up the internet, or heck out a damn reset in so that when we do muck it up we can factory reset to the defaults. What do you mean spectrum doesn't throttle, heck yes they do, they slow down residential customers so business customers have more consistent internet and hell they slow down the lower tier customers so the higher tiers get the speeds they are paying for, granted I'm sure this is down to using hardware that can't handle the whole load so when one dude pays for gigabit internet it seems like he's getting it.Īlso spectrum didn't have to remove the ability for those of us who would like to adjust advanced settings, they could have just added the functionality of the app and not advertised that you can log into the routers portal, like I used to use a portable hard drive through the USB port as a network drive for quick transfer, well the new askey router has the USB and we all know the support is stuffed in there but the stupid app doesn't let me touch it also what if I wanted to weaken the power of my antenna power, oh wait I can't touch that either. Next day calls back in on me because I broke her computer… in the other room… by walking her through verbally plugging in a new netgear router. walk lady through setting up new router. This was one of 4 calls I charged for in 3 years. Told his mom to get him a new network card, charged for the service call. He tells me that’s not a problem, that when he’s playing games it’ll test at like 10-15. I tested his comp and in WiFi for 400, his comp speed tests at 105. He called back in, and I got to go back out. Cable doesn’t have obvious impairments, he tells me it’s the line from the pole to house. 15yo kid telling me our internet sucks so he made his mom call in.Spectrum does not throttle, for any reason. and you wil learn a lot of new words, and you have to have really thick skin to deal with that job. Why? because everyone is an expert on the internet and how it works, and what we do. We have a really high turnover rate, while also paying really well with amazing benefits. if everyone understood that some 15 year old kid who plays fortnite just cussed out the last technician that came, and cussed out the care rep, because "he died because our internet made him lag," empathetic to this side, even though they wrong a lot. Now that i have seen the sheer amount of absolutely stupid fucking stuff people call us over, and what our call centers have to deal with, im. I was in same boat as a lot of reddit, that the company is kinda not my fav etc. If you don't, being able to change your username and pass from an app and our care team being able to remote access in to it (this is the important part) and see settings/internet status is huge. If you know enough to know why you need to change advanced settings, you shouldn't be using one of our routers. Its a small percent of our trouble calls, and i promoted not long after they came out.īut so many people (and every single one of them talks like the people that post on reddit tbh) think they are the bomb shit, and they watch a youtube vid on how to make "internet faster" or "open the ports" or some other shit, and change settings inside the router.
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